Presented by: Mary Osborne
Original Publication Date: September 24, 2021
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Course Description:
Those of us in healthcare are uniquely positioned to make a positive difference in people’s lives, but we must earn the right to influence them. The most significant communication tool you can learn is listening. You can go beyond intimidation or fear and learn to use the power of the question to help you communicate with compassion and ease.
Learning Objectives:
Speaker Bio:
Mary Osborne has worked in dentistry for over forty years as a clinical hygienist, patient facilitator, consultant, and coach in Patient Care and Communication. She brings to her work enthusiasm, intelligence, and a unique ability to help others communicate effectively. Mary is known internationally as a writer and popular speaker at major dental meetings who inspires participants to deliver the best of what health care has to offer.