Annual Session 2026 SPeaker:

Suzanne Thai, DDS

Annual Session 2026 - Speaker Square - Thai

About the speaker:

Dr. Suzanne Thai, DDS, DABDSM, DASBA, DIAOS, is a sleep dentist, speaker, and founder of DFW Sleep Solutions and Swisher Dental in Dallas, Texas. She is a Diplomate of the American Board of Dental Sleep Medicine, the American Sleep and Breathing Academy, and the International Academy of Sleep.

Her practice is focused on comprehensive care for obstructive sleep apnea, including oral appliance therapy and adjunctive treatment approaches, with an emphasis on airway health. She is passionate about interdisciplinary collaboration and helping patients better understand the role of sleep in their overall health.

Dr. Thai is a TEDx speaker (2025), author of 'Snoring: The Clue That Can Save Your Life,' and a national lecturer who has presented at conferences including Transform Dental Sleep, the North American Dental Sleep Medicine Symposium, the Texas Society of Sleep Professionals, and the American Academy of Dental Sleep Medicine.

She is especially focused on patient communication and the clinical experience, sharing practical strategies that help patients feel heard, build trust, and engage more confidently in their care. Through her speaking, community outreach, and educational efforts, she is committed to raising awareness about airway health and helping more patients access the care they need. Her goal is simple: to help more patients sleep better and live healthier lives. 

Conflict of Interest: N/A

About the Lecture:

Title: "Five Steps to Creating Five-Star Patient Experiences in Healthcare"

Time Slot TBD

Summary:
Patients today are more informed than ever, yet many still struggle to fully understand their health conditions or commit to care. In healthcare settings, even when providers have the knowledge and the right treatment plan, gaps in communication and patient experience can lead to confusion, hesitation, and lack of follow-through.

This course introduces five practical steps to creating a five-star patient experience in healthcare, designed to improve patient understanding, strengthen trust, and support patients in moving forward with care. Through a focus on first impressions, clear communication, intentional team interactions, and consistent patient-centered touchpoints, providers can transform everyday clinical encounters into meaningful experiences that drive engagement.

Attendees will learn how to present complex health information in a way that is clear, relatable, and actionable, while creating an environment where patients feel heard, valued, and supported. These strategies are designed to be immediately implementable across a variety of healthcare settings.

By enhancing the patient experience, providers can improve not only patient satisfaction, but also adherence to treatment and overall health outcomes. 
 
Learning Objectives: 
Coming Soon
 
Practical Applications:
Coming Soon
Divider - Heart Black
Method: Lecture
Cost: Included in the Annual Session 2026 ticket
Location: New Orleans, LA
AGD Course Code: 770
AAOSH Core Curriculum: Practice Profitability
Credit Hours: 1