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Changing Your Words Can Change Your World: Communication Tips on Introducing Wellness Concepts in Practice

Presented by: Doug Thompson, D.D.S., FAAMM, ABAAHP

Original Presentation Date: October 18, 2019


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This course is available for CE Credit as a "Members Only" benefit. Not a Member? CLICK HERE to learn more about AAOSH Membership.

Course Description: 

As passionate healthcare providers, we want to share our knowledge with our patients about how they can be healthier.  For dental and medical providers, we are becoming more informed about how dental conditions, or conditions in the mouth, relate to overall wellness.  In dentistry, personalized periodontal medicine is one of our main areas of expertise. Communicating the concepts around the oral health to overall health relationship can be challenging if we are unsure of our communication skills.  Even if we are speaking well, perhaps there are tips or tricks we can learn to help us communicate better. This presentation is about sharing some of the communication strategies, and the words to use that can create extraordinary change for our patients and our practice.

Learning Objectives:

  • Introduce communication concepts for patient preparation.
  • Develop an understanding of fundamental communication concepts to prepare patients to receive and comprehend healthcare messages effectively.
  • Apply effective communication strategies by showcasing examples of articulating messages to emphasize their significance.
  • Analyze and employ techniques to quickly gauge the interest levels of patients, identifying those most likely to be receptive to making health-related changes.
  • Create concise and practical statements about periodontal medicine's five critical diagnostic parameters, fostering a clear understanding of diagnostic principles.


Speaker Bio:
Doug Thompson, D.D.S., FAAMM, ABAAHP, began his dental career at age eighteen, working as an in-house laboratory technician. He graduated from the University of Michigan School of Dentistry in 1996 and then completed a one-year hospital-based V. A. Residency In 1997. He then bought an established private practice in Bloomfield Hills, Michigan, and continues to practice there today under the practice name Integrative Oral Medicine.

Dr. Thompson has completed hundreds of hours of continuing education at the Kois Center in Seattle, Washington, directed by Dr. John Kois. In 2015, he was offered and accepted a part-time faculty position teaching about Personalized Periodontal Medicine.  In 2016, he added the Wellness Dentistry topic to his teaching role.

In addition to his dental training, Dr. Thompson completed a Fellowship in Anti-Aging and Regenerative Medicine through the American Academy of Anti-Aging, Regenerative and Functional Medicine. He has published professionally, and in 2015, Dr. Thompson founded the Wellness Dentistry Network, a community of dentists with a keen awareness of how oral conditions affect whole-body health.